Privacy Policy

Last updated: 21 May 2026

Ashvane Digital Ltd ("we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use and protect information about you when you use our website at ashvanedigital.co.uk or contact us about our services.

Ashvane Digital Ltd is registered in England and Wales. Company number: 17197996. Registered office: 3rd Floor, 86-90 Paul Street, London EC2A 4NE.

1. What Data We Collect

We may collect the following personal data when you use our website or contact us:

Your name
Your email address
Your phone number (if provided)
Your business name and website
Any information you provide in enquiry or contact forms
Technical data such as your IP address, browser type and pages visited (via analytics)

2. How We Collect Your Data

We collect data when you:

Fill in a contact or enquiry form on our website
Send us an email directly
Book a consultation with us
Use our AI chatbot on our website
Make a payment through our secure payment page

3. How We Use Your Data

We use your data to:

Respond to your enquiries and provide our services
Send you quotes, proposals and invoices
Communicate with you about your project
Improve our website and services
Comply with our legal obligations

We will never sell your data to third parties or use it for purposes you haven't consented to.

4. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

Contract: Processing necessary to provide services you have requested
Legitimate interests: Responding to enquiries and improving our services
Legal obligation: Where we are required to process data by law
Consent: Where you have specifically given us permission

5. Data Storage and Security

Your data is stored securely. Our website is hosted on Netlify, which operates secure, encrypted infrastructure. Payment processing is handled by Stripe, which is PCI DSS compliant. We do not store payment card details ourselves.

We take appropriate technical and organisational measures to protect your data against unauthorised access, loss or destruction.

6. How Long We Keep Your Data

We retain your personal data for as long as necessary to provide our services and comply with our legal obligations:

Enquiry data: up to 12 months if no contract is entered into
Client data: for the duration of our contract plus 6 years (for tax and legal purposes)
Payment records: 6 years (HMRC requirement)

7. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

Right of access: Request a copy of the data we hold about you
Right to rectification: Ask us to correct inaccurate data
Right to erasure: Ask us to delete your data (where applicable)
Right to restrict processing: Ask us to limit how we use your data
Right to data portability: Receive your data in a portable format
Right to object: Object to our processing of your data

To exercise any of these rights, please contact us at info@ashvanedigital.co.uk. We will respond within 30 days.

8. Cookies

Our website uses minimal cookies to ensure it functions correctly. We use Google Analytics to understand how visitors use our site. You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on.

9. Third Party Services

We use the following third-party services which may process your data:

Netlify — website hosting (netlify.com)
Stripe — payment processing (stripe.com)
Anthropic — AI chatbot functionality (anthropic.com)
Titan/123-reg — email services
Google Analytics — website analytics

Each of these services has their own privacy policy and data processing terms.

10. Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the UK's data protection authority:

Information Commissioner's Office (ICO)
Website: ico.org.uk
Helpline: 0303 123 1113

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. We will notify you of significant changes by email where appropriate.

12. Contact Us

For any questions about this Privacy Policy or how we handle your data, please contact:

Ashvane Digital Ltd
Email: info@ashvanedigital.co.uk
Website: ashvanedigital.co.uk

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